Talk to a rider

Questions about sizing, a test ride or your order? We reply within one working day.

?FAQ

Good questions

How do I choose my frame size?

Use the “find your size” helper on any bike page — enter your height and we suggest a size. Your free fitting fine-tunes the rest.

Can I test ride before buying?

Yes. Book a 45-minute test ride at our Zürich, Basel or Bern showroom using the form on this page.

How is my bike delivered?

Pre-built and boxed, 95% assembled. Fit the bars and pedals with the included tool in about 15 minutes.

What does the warranty cover?

Five years on alloy and steel frames, lifetime on carbon, plus two years on components.

Do you offer e-bike servicing?

Every e-bike gets a free first service at 500 km including a motor firmware update.